At Serpent Wallets, we want you to feel confident when purchasing from us.

This policy explains our voluntary change-of-mind returns, refunds, exchanges, treatment of faulty products and important product safety information.

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Australian Consumer Law

Our products come with consumer guarantees under the Australian Consumer Law.

Products must be of acceptable quality, including being safe, durable, free from defects and fit for their normal purpose.

Depending on the circumstances, if a product does not meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy under Australian Consumer Law.

These statutory rights apply automatically and are separate from our voluntary change-of-mind return policy.

30-Day Change-of-Mind Returns

We accept approved change-of-mind returns within 30 days of delivery.

To qualify, your product must:

• be unused and unworn;
• be in its original condition;
• include all original packaging, accessories and components; and
• be accompanied by proof of purchase.

To request a return, email serpentwalletsco@gmail.com before sending the product back.

We will provide return instructions once the request has been approved.

Products returned without prior authorisation may not be accepted.

Return Shipping

For voluntary change-of-mind returns, the customer is responsible for the cost of returning the product to Serpent Wallets.

We recommend using a tracked shipping service.

Serpent Wallets is not responsible for change-of-mind returns lost or damaged during return transit.

Original delivery charges are not refundable for change-of-mind returns unless required by law.

Restocking Fee

Approved change-of-mind returns may be subject to a 10% restocking fee, deducted from the refund amount.

This fee applies only to voluntary change-of-mind returns.

A restocking fee will not be charged where a customer is entitled to a remedy under the Australian Consumer Law because a product is faulty, unsafe, materially different from its description or otherwise fails to meet an applicable consumer guarantee.

Sale and Promotional Items

Sale, clearance and promotional items may be excluded from our voluntary change-of-mind return policy.

This does not affect your rights under Australian Consumer Law.

A product purchased on sale may still qualify for a remedy where it is faulty or otherwise fails to satisfy an applicable consumer guarantee.

Normal Wear and Tear

Normal wear and tear is not, by itself, considered a product defect.

Examples may include:

• scratches or scuffing resulting from ordinary use;
• gradual cosmetic wear;
• fading or discolouration caused through normal use;
• natural ageing of materials; or
• deterioration caused by regular use over time.

Products damaged through misuse, neglect, accidents, improper storage, modification or use contrary to product instructions may also be ineligible for a voluntary return or remedy where the issue was caused by that use.

Nothing in this section limits any rights you may have under Australian Consumer Law. Whether a product meets the consumer guarantee of acceptable quality depends on matters including the product, its price, age, expected durability and the circumstances of use.

Faulty, Damaged or Incorrect Products

Please inspect your order after delivery.

Contact us as soon as reasonably possible if you believe your product:

• arrived damaged;
• contains a manufacturing defect;
• is unsafe;
• is materially different from what you ordered;
• is materially different from its description; or
• otherwise fails to meet an applicable consumer guarantee.

Please email serpentwalletsco@gmail.com with:

• your order number or proof of purchase;
• a description of the problem; and
• photographs or video where reasonably required to assess the issue.

We may request that the product be returned or inspected before determining the appropriate remedy.

Where Australian Consumer Law entitles you to a remedy, Serpent Wallets will provide the repair, replacement, refund or other remedy required by law.

We will not charge a restocking fee for a valid Australian Consumer Law claim.

Reasonable return costs associated with a product that is confirmed to have failed an applicable consumer guarantee will be dealt with in accordance with our obligations under Australian Consumer Law.

Exchanges

Eligible change-of-mind products may be exchanged within the 30-day return period, subject to product availability.

For voluntary exchanges:

• the customer is responsible for return postage;
• any price difference must be paid; and
• additional delivery charges may apply.

These conditions do not restrict remedies available under Australian Consumer Law.

Refunds

Once an authorised return has been received and inspected, we will notify you of the outcome.

Approved refunds will generally be returned to the original payment method.

Any applicable change-of-mind restocking fee will be deducted before the refund is issued.

Once we process the refund, your financial institution or payment provider may require additional time for the funds to appear in your account.

Order Cancellations

If you contact us before your order has been dispatched, we will make reasonable efforts to cancel it.

Once an order has been dispatched, we may be unable to intercept it and the applicable return provisions above will apply.

Product Safety

Rechargeable Tracking Cards

Serpent rechargeable tracking cards contain electronic components and an internal rechargeable battery.

KEEP OUT OF REACH OF INFANTS AND YOUNG CHILDREN. THIS PRODUCT IS NOT A TOY.

For safe use:

• charge only using a compatible wireless charging device;
• follow the charging instructions supplied with the product;
• charge on a hard, stable and non-flammable surface;
• do not charge on beds, sofas, carpet or other flammable surfaces;
• do not cover the tracking card while charging;
• disconnect the product once charging is complete;
• do not bend, crush, puncture, cut, dismantle or modify the tracking card;
• do not expose the product to open flames or excessive heat;
• do not leave the product in excessively hot environments;
• do not use or charge the product if it is swollen, cracked, crushed, punctured, leaking, unusually hot or otherwise damaged;
• discontinue use immediately if the product becomes unusually hot, changes shape, emits an unusual smell, leaks or shows another sign of battery failure;
• keep the product dry except to the extent permitted by any stated water-resistance specification; and
• do not attempt to access or replace the internal battery.

If the battery or internal components become exposed, discontinue use immediately and keep the damaged product away from children.

Disposal

Do not place rechargeable tracking cards in household rubbish, kerbside recycling or general hard waste.

Dispose of the product using an appropriate battery or electronic-waste recycling service.

Small Parts Warning

WARNING: CHOKING HAZARD — SMALL PARTS MAY BE PRESENT IF THE PRODUCT BECOMES DAMAGED OR BROKEN.

Keep loose, broken or detached components away from infants and young children.

Trigger Wallet Safety

The Serpent Trigger Wallet contains mechanical components and may contain small components that could become detached if the product is damaged or broken.

WARNING: CHOKING HAZARD — SMALL PARTS.

• Keep the Trigger Wallet and any loose or detached components away from infants and young children.
• This product is not a toy.
• Do not allow children to play with, chew or dismantle the wallet.
• Do not intentionally dismantle or modify the trigger mechanism.
• If any component becomes loose, broken or detached, discontinue use until the product has been assessed or replaced.

General Product Safety

Use Serpent Wallets products only for their intended purpose.

Do not intentionally dismantle, puncture, modify or expose electronic products to excessive heat or flame.

Inspect products periodically for signs of damage or deterioration.

If a product appears damaged, defective or unsafe, discontinue use and contact Serpent Wallets.

Contact

For returns, refunds, faulty-product claims or product-safety questions, contact:

Serpent Wallets
serpentwalletsco@gmail.com